The participant admits to be of legal age (18+) and to be in optimal physical and mental conditions to carry out any of our activities. It is the traveler's obligation to inform the company in case he/she suffers from any condition that may limit the realization of any activity. In the case of minors, they must always be accompanied by an adult. 

The company suggests the most appropriate tour taking into account the wishes and level of the participants; it is the traveler's responsibility to inform the company of his/her physical and technical level, as well as the experience he/she has in the activity. The traveler is the one who makes the final decision when choosing any of our adventures, however, if it is too difficult, puts the traveler or other participants at risk or compromises the rest of the itinerary, the guide has the right to make the necessary changes during the tour and even ask the traveler to continue in the support vehicle.  

It is the traveler's responsibility to always follow the recommendations of the company and the guide on duty. The traveler must also respect the customs of the communities, not to damage the sites visited, and to respect the local flora and fauna.

The traveler is aware of the risks involved in the activities we carry out, therefore must always be attentive to the indications of the guide(s) on duty. In the case of the bicycle tours and especially in the enduro trips, the traveler should not go in front of the group unless the guide tells him/her to do so. 

The equipment that the company provides for the bicycle tours (bicycle and safety equipment) is in optimal conditions to carry out the different tours that we offer, the decisions that the traveler makes during the tour and that may present some risks are the sole responsibility of the traveler. Such decisions include but are not limited to:

- Speed on descents. 

- Not taking into account the type of terrain.

- Choice of lines in the case of technical sections.

- Use of ramps, drop-offs, or any other obstacle. 

- Doing manuals, wheelies, or any other acrobatics. 

In the case of enduro tours, the company advises travelers to bring their own bike and safety equipment, it is the traveler's responsibility to check that his/her equipment is in good condition. The company will only provide mechanical support during the tours, in case of requiring the change of any part the traveler must cover the cost. It is recommended that travelers bring spare parts. 

In the case of vegetarians, vegans or those who have an allergic reaction to any food, please inform us at the time of making your reservation. 

It is the responsibility of the participants to have traveler's insurance.

The traveler explicitly confirms that he/she is aware of the adventurous nature of the trip, with the potential lack of comfort associated with transfers and with possible changes to the program as a result of weather circumstances or of any nature that may put the participants at risk. The company and the guides are committed to limit as much as possible any adverse consequences for the traveler.

If a change of program becomes necessary during the trip as a result of factors beyond the company's control, the guide in charge will look for an alternative, taking into consideration the wishes and levels of the participants. The tour guide makes the final decision. In exceptional cases, such adjustments may result in changes of routes, accommodation or use of local transportation that deviate from what is stated in the trip information. In such a case, the tour operator is obliged to offer the traveler alternatives that maintain as far as possible the original character of the trip.

Given the nature of certain tours, the traveler must be aware of certain risks, as well as inadequate or almost non-existent medical assistance, infrastructure and means of communication in some communities. The traveler shall in no way hold the tour operator or local guides responsible.

The schedules mentioned in the descriptions of our tours are for reference. The traveler should keep in mind that these can be adjusted at the time of making reservations taking into account factors such as: weather conditions, number of people, pick-up location etc.

Oaxaca is a gastronomic paradise, no matter if it is in a restaurant, in a market or in a street food stand, you can always eat delicious food. On our tours we try to eat in authentic places, where the food is prepared in a traditional and hygienic way. Depending on the destination we are visiting, we may eat in markets, restaurants or even in the homes of some families. Whatever the option, you can be sure it will be a delicious meal. 

The reservation of any service is made by signing a reservation form and paying the deposit indicated with the trip. The reservation and contracting of any service must be made at least one day in advance and is subject to availability of equipment and staff. The reservation deposit is 50% of the total cost and must be paid at least 1 day prior to departure. The total payment of the service must be paid before the departure of the tour. 

For SERVICIOS TURÍSTICOS PEDRO MARTINEZ S.A DE C.V. to guarantee any service, a deposit of 50% of the agreed cost is required, and the receipt or proof of deposit must be sent by mail or WhatsApp to confirm the transaction. In the case of a PayPal transfer, an email confirmation is also required. No service is considered booked without these requirements.

We are always looking for beautiful photos of our trips. Tag us on your social media as @bicicletaspedromartinez or send your photos to pedrobicis@gmail.com 

We are very grateful for the photos we receive from our travelers. You help other travelers get a better perspective of our trips and convince them of our approach towards adventure tourism that is local, sustainable and respectful of the communities we visit.

We take your privacy and that of your fellow travelers very seriously. Therefore, please read the guidelines below for submitting photos.

• You took the photo or video yourself.
• You give permission to Bicicletas Pedro Martinez to use the photos and videos for commercial purposes without copyright notice, on our website, social media and printed material.
• By submitting your photos, you declare that all recognizable people in the photos have given their permission to do so. 
• You can remove a photo from our website and, if possible, from our social media channels with a simple request.
• The photographer's name is mentioned or tagged unless this is not desired.

The prices indicated on our website are per person and are calculated on the basis of at least 2 participants. Prices are fixed.

Unless indicated otherwise, the following items are never included in the price: travel insurance, tips, entrance fees to museums and places of interest, alcoholic beverages, damage to property or third parties. 

If you have to cancel your trip due to any circumstances, you must inform us as soon as you become aware of it, you must notify us by email to pedrobicis@gmail.com there are costs associated with a cancellation. The amount of the costs is determined by the time the cancellation occurs.

Any cancellation will cause a withholding of 25% of the total agreed cost for administrative expenses, and up to 50% of the total cost when the cancelled trip is in high season or if hotels, restaurants or other services have been booked.

For refunds, notification by mail is required at least 15 days in advance (Except for trips booked in high season or when other services have been booked in addition to the tours).  The refund of the deposit will be made by electronic transfer to the bank account indicated by the client by mail.  The deposit for any cancellation notified less than 15 days prior to the reserved date will not be refundable.

 If the date of your reservation is made to travel in high season (long weekends and holiday periods) there will be no refund of the deposit made as a guarantee of your trip.

The deposit may be transferable to another person, upon notification by mail at least 48 hours before the booked travel date.

The deposit may remain as a guarantee during the following 365 days after the cancellation of your trip and you can change the date of your departure by informing us of your change of date by mail under the following conditions:

• If the new date is in low season, it is necessary to confirm the date change at least 48 hours in advance.
• If the new date is in high season (long weekends and holiday periods), it is necessary to confirm the date change 15 days in advance.
• The change of date will be subject to availability of staff and equipment.